LiveVox Bot

LiveVox Bot helps automate common customer interactions that occur through SMS and Web Chat, while also allowing your customers to connect to a live agent if necessary. 

LiveVox Bot is an application that you can use to build and deploy a virtual agent (bot) to deliver personalized conversations through web chat or SMS for your customers. Your customers can seamlessly transition from a bot conversation to a live agent at any time and continue the conversation across their preferred channels. 

Bots are suitable for high-volume and low-complexity tasks. You can use LiveVox Bot to automate high-frequency tasks, such as recording customer data and answering frequently asked questions, so that your live agents can focus on more challenging issues. You can also use this application to set and track goals (for example, to capture leads). The application can leverage the profiles of your customers and digital messaging workflows available on the LiveVox platform. 

LiveVox Bot captures bot logs and provides usage analytics, which can help you identify where your customers are most engaged or gain insight into which conversation paths are most successful. The analytical data can be used to update your customer journey strategy.

LiveVox Bot employs a point-and-click interface that automatically organizes conversation paths into workflows and creates a visual representation of the customer journey. It also contains pre-built customizable templates to enable you to quickly create and deploy bots.

Features

• Virtual assistant capabilities leveraging LiveVox’s rich customer profile and digital messaging workflows to offer personalized and targeted conversations throughout the customer journey. The virtual assistant is also highly effective at presenting a unified tone to customers and automating high-frequency tasks, allowing your live agents to focus on more challenging issues.
• A bot editor that makes it easy for you to quickly create virtual assistants and deploy changes. The intuitive point-and-click interface allows you to work with a visual representation of the customer journey, while the bot editor automatically organizes conversation paths into workflows and sub-flows so that you can update your customer communication strategy in minutes.
• Analytics that provide insight into customer engagement rates and goals completed, such as how often the virtual assistant successfully completes customer requests or gathers key data from new applicants. Real-time dashboards show how your customers are engaging with the virtual assistant and the most popular conversation paths, making it easy for you to tune the virtual assistant for the best customer experience.

Benefits

You can use LiveVox Bot to drive customer self-service for common tasks and requests and to create personalized conversations for your customers using a point-and-click editor. You can customize pre-built bot templates or design your own bots to create a high-quality customer experience. 

The use cases for LiveVox Bot are numerous, with applications in many sectors: From an SMS bot that reminds your customers that they have a payment due to a website chatbot that automates repetitive data-gathering tasks or a virtual assistant to provide answers to Frequently Asked Questions (FAQs).

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