| Report Grouping | Report Name | Max Time Back (days) (Max number of days of historical data available to the report) | Time Window (days) (Max number of days the report can span) |
|---|
ACD Reports | Agent Activity Report | 90 | 31 |
| Agent Skill Report | 270 | 3 |
| Agent Summary Report | 180 | 31 |
| Agent Team Summary Report | 180 | 31 |
| Call Monitoring Report | 180 | 3 |
| Call Recording Report | 3653 | 730 |
| Recording Events Report | 730 | 90 |
| Screen Recording (part of Call Recording report when enabled) | 30** | 30 |
| Call Transfer Report | 180 | 3 |
| Clicker Efficiency Report | 90 | 31 |
| Voicemail Recording Report | 90 | 90 |
Analytics | Hourly Analytics | 90 | 31 |
| Operator Transfer Analytics | 90 | 31 |
| Penetration Detail Analytics | 90 | 31 |
| Penetration Summary Analytics | 90 | 31 |
| Service Comparison Analytics | 90 | 31 |
Billing Report | Billing Duration Report | 270 | 31 |
| SMS Billing Report | 270 | 31 |
| Email Billing Report | 270 | 31 |
Call Reports | Call Detail Reports (CDR) | 270 | 3 |
| Failed Operator Report | 270 | 3 |
Campaign Reports | Contact Lookup Report | 730 | 730 |
| Call Statistics Report | 90 | 1 |
| Campaign Line Summary Report | 270 | 90 |
| Email Campaign Summary Report | 30 | 14* |
| Phone Lookup Report | 730 | 365 |
| Real-Time Reports (RTR) | 270 | 90 |
| Service Efficiency Report | 90 | 31 |
Inbound Report | Inbound Efficiency Report | 90 | 31 |
| Inbound Phone Volume Report | 90 | 31 |
