Incorporates both answering machine detection and operator transfer functionality.

This uses the functionality that was utilized by the legacy QC_ALL_TYPE message template to now support these service types within the contact flow to include QC, Preview All, and Manual.

Message Properties

Display NameDefinition
Operator Transfer Prehold Prompt PhrasePrompt to be played back before transfer.
Operator Transfer Hold Phrase Prompt to be played back to the customer during the call is on hold.
Agent Hold Prompt Phrase The hold prompt to be played back to the agent during agent-to-agent transfer (for ACD transfer).
Agent Skill Agent skill (for ACD transfer).
Agent ID Value Agent ID (for ACD transfer).
Agent Logon ID Value Agent login ID (for ACD transfer).
PriorityPriority ID (for ACD transfer).

Connectors

For information on the module connectors, see Understanding Connectors.