Admin Guides (U17, LV19, and Fall 23) Introduction to LiveVox Current: Managing Agents and Agent Desktops Managing Agents and Agent Desktops Agents are the direct point of contact with customers and require the appropriate skills and tools to resolve customer issues efficiently.This section contains the following topics: Overview of Agent and Agent Desktop Agent Administration Agent Desktop Termination Code Configuration Agent Skills Agent Phonebook Managing Scheduled Callbacks Quick Responsebook ×