| Display Name | Descriptions |
|---|
| Variable to store the inbound chat message with selected option | This variable stores the option selected by the customer and can be used in a condition module to branch out the contact flow. Default value: {"name":"inbound_chat_selected_option","default_value":"","store_field":"","tts_type":"alpha_numeric","callflow_variable":true,"source":"callflow"} |
| Delay between rendering of messages (milliseconds) | The delay in milliseconds before each message line is presented to the customer Default value: 500 |
| Block chat input to allow only the configured options | A boolean character that indicates if the chat input option must be disabled, so the customer can only click among the presented options to continue the conversation. Default: True |
| Layout arrangement to display options: vertical or horizontal | This variable determines how the option buttons are arranged on the user interface. Default: Horizontal |
| Message line #1 to #5 | Each line of text that is presented to the customer with a delay (configurable) before the option buttons are displayed. |
| Label for options #1 to #5 | Each label of the option buttons that are presented to the customer. You must configure at least one option. |
| Emoji for options #1 to #5 | Emojis to be included in the options that are presented to the customer. |
| URLs of the images to be included in the options that are presented to the customer. |