New Recording Events Report
With this release, a new Recording Event Report is introduced. This report displays the details of all access logs (via API or LiveVox UI/Report) and changes of recording events. The report displays the following events:
- User playback events Streamed, Downloaded and Deleted (purged by system processes only) recordings,
- Agent call control events include Pause, Resume and Stop of a call recording from Agent Desktop.
The Recording Events Report supports multiple conditions to be searched, if no conditions are applied, then search is done for all values on a given date or date range for all the Playback and Agent Events. Navigate to Review>ACD Reports>Recording Events Report to access the Recording Events Report.
- Users can generate the data for a max of 90 days.
- This report can be exported via PDF, CSV and Excel.