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Release Notes  
LiveVox U9

 

 

 

Support Contacts: 
 
 
24 Hour Support Line:  888.477.3448 
 
Support Email: support@livevox.com  
 
 
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 
 
 
 
For Internal and Client Use Only 

 


Overview

Documentation Purpose


This document provides an overview of the features and functionality included in LiveVox U9. Components/Versions included in this release are ACD 9.0, LVP 9.0, Reporting 9.0, API 9.0. 
 
For API, related information please reference the Developer Portal.    

For updated User Roles and Permissions, please reference User Hub.

 

With the introduction of the new version, LiveVox would like to announce the end of support date for some older versions of the voice portal and agent desktop:

  • The end of support date for platform version 7 is March 31, 2019.
  • After October 30, 2018, LiveVox no longer supports versions 5 and 6.

Customers are encouraged to migrate to the latest LiveVox release if they have not yet.  New releases information is available for review in the User Hub. To request an upgrade, please contact Client Services team at client-services@livevox.com. 

 

For this version of platform to function properly, traffic to and from the following web addresses must be permitted:

  • *.livevox.com
  • google-analytics.com
  • ajax.googleapis.com

Unless stated otherwise, supported browser versions for the LiveVox Voice Portal are:

  • Internet Explorer 11
  • Latest version of Firefox 
  • Latest version of Chrome
  • Latest version of Edge


To log into the LiveVox Voice Portal: 

  1. Navigate to the LiveVox login site using one of the links similar to those below (provided by LiveVox):
  2. Enter Client Code (provided by LiveVox).
  3. Enter User Name (Login ID).
  4. Enter password.
  5. Click Login.

 

Once upgraded to the new version, please do not forget to clear existing cache and cookies and delete old login links before logging into LiveVox.

 

 

 

What Is New in U9?

 

 

 

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