This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U13 Early Adoption release. New Features in LiveVox U13 Agent PortalThis section describes the new features in the LiveVox Agent Portal Early Adoption release. Teckst WidgetYou can now send SMS SMSes through the Teckst widget (if the feature is enabled). Enhancements in LiveVox U13 Agent PortalThis section describes the enhancements to existing features in the LiveVox Agent Portal Early Adoption release. Agent Desktop | Voice Agent Mode (Agent Panel) | - Agent Panel now displays vertical navigation that contains the same elements as tabs.
- Agent time is now moved to the top of the dial pad.
- Inbox, SMS, and Voicemail user interfaces are now improved.
| | Digital Agent Mode (Agent Panel with Extended Panel or Designer) | - The agent state menu is now available in the upper-right corner of the window.
- A visual element is now added to distinguish the agent state.
- Client and service names are now displayed in the subtitle.
- The chat user interface is now improved.
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You can now delete the non-work activities (PTO, Doctor Appointmentsuch as personal time-off, doctor appointments) from your schedulesschedule. | Anchor |
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Email ReadabilityTo improve readability, email now contains the following enhancements: - The original email message is separated from the subsequent messages.
- All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
- Date and time when the email message was sent appear in the smart date format.
Initiating a Script Outside of a CallYou can now initiate a script on the Agent Desktop (with Designer) without being on a phone call. Notifying Agents of Work Schedule ChangesIf you are using an Agent Desktop (with Designer, ) you are notified when non-active inactive time or published shifts are updated. | Anchor |
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Recording CallsCalls between you and other agents during a warm transfer can now be recorded. Supporting Single Sign On SSO for Designer DesktopThe Single Sign On feature for (SSO) feature is now introduced in the Agent Desktop (with Designer eliminates ) to eliminate the need for agents to login log on separately to the Agent Panel and Designer Desktop. | Anchor |
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