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Overview

This document provides an overview of new features and enhancements to existing features of the LiveVox Agent and User Portals in the LiveVox U13 Early Adoption release.

  • For information about the application programming interface (API), see the Developer Portal.
  • For updated Users Roles and Permissions, see the User Hub.
  • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following websites:
  • Unless stated otherwise, the following browsers support the LiveVox Portal (LVP):
    • Internet Explorer 11
    • Latest version of Google Chrome
    • Latest version of Microsoft Edge
    • Latest version of Mozilla Firefox
  • Before you log on to LiveVox after it is upgraded, you must clear cache, cookies, and history.

Logging on to LVP

To log on to LVP:

  1. Go to the LiveVox login site using a link whose format is similar to the following links, which are provided by LiveVox:

  2. Enter values in the following fields.

    FieldDescription
    Client CodeEnter the client code that is provided by LiveVox.
    User NameEnter your login ID.
    PasswordEnter your password.
  3. Click LOGIN.

End of Support Announcements

End-of-Support Dates

  • The end-of-support date for versions 10 and 11 is August 31, 2020.
  • The end-of-support date for version 9 is February 29, 2020.
  • Custom JSP integration support has been discontinued in U11. If you still use a custom desktop, prior to the U13 upgrade, the desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script, supports what had been previously supported through a custom integration.
  • The Agent Registration Microsoft based .NET application support has been discontinued in U12. If you still use a custom .NET Agent Registration desktop, prior to the U13 upgrade, it must be converted to the LiveVox Agent Desktop Native (ADN) application.

It is recommended that you migrate to the latest version of LiveVox. 

To request an upgrade, contact the LiveVox Customer Care Team.

New in U13

LiveVox Customer Care

24-Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com

 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third-party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

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