This document provides an overview of new features and enhancements to existing features of the SpeechIQ User Portal in the LiveVox U14 release. New Features This section describes the new features included in U14 release: Assign Default Skill to AgentsYou can assign default skills to agents in the Setup > Agents window. When a new agent is added, or if no skill is assigned to an agent, this default skill is used for integration.
EnhancementsThis section describes the enhancements included in U14 release: Sentiment Scorecard FilterIn the Setup > Scorecards > Edit section, Sentiment is now removed from the Scorecard Filters, as sentiments are not available at the time of processing scorecards. Skill Assignment ReorderThe order of skill assignment is now changed within country code mapping, as follows, based on priority: - Default assignment by agent
- Dynamic assignment by metadata
- Dynamic assignment by country code
- Default integration assignment
View Bitrate in Call ReviewYou can view the bitrate on the Metadata tab when performing a call review.
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