New Recording Events Report With this release, a new Recording Event Report is introduced. This report displays the details of all access logs (via API or LiveVox UI/Report) and changes of recording events. The report displays the following events: - User playback events Streamed, Downloaded and Deleted (purged by system processes only) recordings,
- Agent call control events include Pause, Resume and Stop of a call recording from Agent Desktop.
Navigate to Review>ACD Reports>Recording Events Report to access the Recording Events Report The Recording Events Report supports multiple conditions to be searched, if no conditions are applied, then search is done for all values on a given date or date range for all the Playback and Agent Events. Navigate to Review>ACD Reports>Recording Events Report to access the Recording Events Report.
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- Users can generate the data for a max of 90 days.
- This report can be exported via PDF, CSV and Excel.
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