Dialing Strategies API Methods

Dialing Strategies are the rules that define the inclusion of numbers for an account, sequence of dialing, whether to move to the next number in the sequence, and requeue inclusion.

Currently the Configuration API supports List, Get List Info, Read, Create, Update, and Delete methods for Dialing Strategies objects.

In order to use the methods listed that perform operations on Dialing Strategies resources, the user of the API must belong to either the Sysadmin, Superuser, Manager, or IT User role. If the user belongs to the Manager role, they must also have the "Dialing Strategies" optional power configured.

Create Dialing Strategy

Description: Creates a new Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: POST /configuration/dialingStrategies[?client={client}]

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
client	clientId	Integer (ID)	No	The LiveVox ID of the Client under which the Dialing Strategy will be created.

Body:

Key Type Mandatory? Description

name String Yes Name of the Dialing Strategy to be created.

service

Array

No

An array of one or more Service IDs that will be assigned to the Dialing Strategy.

Key	Type	Mandatory?	Description
id	Integer (ID)	Yes	Service ID

Although a Dialing Strategy is assigned to a Service this does not make it the Services' default Dialing Strategy, it only allows the Service to use the Dialing Strategy.

dialingSequenceItem

Array

Yes

An array of one or more phone positions to assign to the Dialing Strategy. Phone positions should be listed in the order you want them dialed from top to bottom.

outcomeItem

Array

No

An array of zero or more results that will be assigned to the Dialing Strategy.

Key	Type	Mandatory?	Description
lvResultId	Integer (ID)	Yes	Internal ID of the result
dialAnotherNumber	Boolean	Yes	If set to `true` the next number in the dialing sequence will be dialed if this result is obtained on the first dial.
maxNumberOfRetries	Integer	Yes	The number of re-dial attempts allowed
retryDelay	Integer	Yes	The interval in minutes between dialing another number if dialAnotherNumber is set to `true`
requeue	Boolean	Yes	If set to `true` calls with this result will be requeued when the Dialing Strategy is assigned to a requeue campaign

Response Code: 201 Created

Body:

Key or Attribute	Type	Mandatory?	Description
id	Integer (ID)	Yes	The ID of the newly created Dialing Strategy.

Create a new Dialing Strategy

#Request (JSON)
POST /configuration/dialingStrategies?client=4199
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
{
   "name": "For Documentation",
   "dialingSequenceItem":[1,3,2],
   "service":    [
      {"id": 20180},
      {"id": 18892}
   ],
   "outcomeItem":    [
            {
         "lvResultId": 316,
         "dialAnotherNumber": "false",
		 "maxNumberOfRetries": 1,
		 "retryDelay": 10,
		 "requeue": "false"
      },
            {
         "lvResultId": 476,
         "dialAnotherNumber": "true",
		 "maxNumberOfRetries": 2,
		 "retryDelay": 5,
		 "requeue": "true"
      }
   ]
}
 
#Response
201 Created
Content-Type: application/json
 
{"id": 30953}

CODE

Create Dialing Strategy Outcome

Description: Adds an Outcome to an existing Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: POST /configuration/dialingStrategies/{id}/outcomes

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.

Body(JSON):

Key	Type	Mandatory?	Description
lvResultId	Integer (ID)	Yes	Internal ID of the result
dialAnotherNumber	Boolean	Yes	If set to `true` the next number in the dialing sequence will be dialed if this result is obtained on the first dial.
maxNumberOfRetries	Integer	Yes	The number of re-dial attempts allowed
retryDelay	Integer	Yes	The interval in minutes between dialing another number if dialAnotherNumber is set to `true`
requeue	Boolean	Yes	If set to `true` calls with this result will be requeued when the Dialing Strategy is assigned to a requeue campaign

Response Code: 201 Created

Body:

Key or Attribute	Type	Mandatory?	Description
id	Integer (ID)	Yes	The ID of the newly created Dialing Strategy Outcome.

Add an outcome to an existing Dialing Strategy

#Request (JSON)
POST /configuration/dialingStrategies/30953/outcomes
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
{"lvResultId":320,"dialAnotherNumber":"true","maxNumberOfRetries":1,"retryDelay":3,"requeue":"false"}

#Response
201 Created
Content-Type: application/json
 
{"id": 34562}

CODE

Attempt to assign an outcome that is already assigned to the Dialing Strategy

#Request (JSON)
POST /configuration/dialingStrategies/30953/outcomes
Host: localhost.com
Content-Type: application/json
Accept: application/json

#Response
{
   "errorCode": 201,
   "errorMessage": "Element already exists"
}

CODE

Delete All Dialing Strategy Outcomes

Description: Removes all outcomes from a Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: DELETE /configuration/dialingStrategies/{id}/outcomes

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.

Body:

None

Response Code: 204 No Content

Body:

None

Remove all outcomes from an existing Dialing Strategy

#Request (JSON)
DELETE /configuration/dialingStrategies/30953/outcomes
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
#Response
204 No Content

CODE

Delete Dialing Strategy

Description: Deletes a Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	True	ID of the Dialing Strategy you want to delete

Body:

None

Response Code: 204 No Content

Body:

None

Delete an existing Dialing Strategy

#Request
DELETE /configuration/dialingStrategies/30740
Host: localhost.com
Content-Type: application/json
Accept: application/json  

#Response
204 No Content

CODE

Delete Dialing Strategy Outcome

Description: Removes an outcome from a Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: DELETE /configuration/dialingStrategies/{id}/outcomes/{outcome}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.
outcome	outcomeId	Integer (ID)	Yes	ID of the outcome to be removed from the Dialing Strategy

Body:

None

Response Code: 204 No Content

Body:

None

Remove an outcome from an existing Dialing Strategy

#Request (JSON)
DELETE /configuration/dialingStrategies/30953/outcomes/242673
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
#Response
204 No Content

CODE

Get Dialing Strategies List Info

Description: Gets metadata for a list of Dialing Strategies.

User Roles: Sysadmin, Superuser, or Manager

Method: GET /configuration/dialingStrategies/info[?client={clientId}]

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
client	clientId	Integer (ID)	No	Restricts the list to entries that are specifically associated with this particular Client.

Body:

None

Response Code: 200 OK

Body:

Key or Attribute	Type	Mandatory?	Description
size	Integer	Yes	Total number of entries in the list.
lastModified	DateTime	No	The last date & time that the list was updated. This information might not be available. This is formatted according to the definition of dateTime in the XML Schema specification. For JSON responses, it is represented as the number of milliseconds since midnight on January 1, 1970 (GMT).

Get the metadata for a list of Dialing Strategies for a Client

#Request
GET /configuration/dialingStrategies/info?client=4199
Host: localhost.com
Content-Type: application/json
Accept: application/json

#Response
200 OK
Content-Type: application/json

{
   "size": 9,
   "lastModified": 1365615467000
}

CODE

List Dialing Strategies

Description: Lists Dialing Strategies configured for a Client and what Services those Strategies are associated to.

User Roles: Sysadmin, Superuser, or Manager

Method: GET /configuration/dialingStrategies?[client={clientId}&]offset={n}&count={n}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
client	clientId	Integer (ID)	No	Restricts the list to entries that are specifically associated with this particular Client.
offset	n	Integer	Yes	Specifies the offset from 0, based on count, to start listing from.
count	n	Integer	Yes	Specifies the number of items to return in the list. There is a hard cap of 1000 items.

Body:

None

Response Code: 200 OK

Body:

Key

Type

Mandatory?

Description

No

A URI for the next page of entries. If next is not present, or blank, then there are no pages after this one.

strategy

Array

No

A container for a page of Dialing Strategy entries. The page size is controlled via count and offset in the request.

Key

Type

Mandatory?

Description

service

Array

No

An array of Services assigned to the Dialing Strategy. Each item in the array consists of:

Key	Type	Mandatory?	Description
id	Integer (ID)	No	ID of the Service

id

Integer (ID)

Yes

ID of the Dialing Strategy.

name

String

Yes

Display name of the Dialing Strategy

List of Dialing Strategies configured for a Client

#Request (JSON)
GET /configuration/dialingStrategies?client=4199&offset=0&count=20
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
#Response (JSON)
200 OK
Content-Type: application/json
 
{
   "strategy":    [
            {
         "service":          [
            {"id": 17885},
            {"id": 26881},
            {"id": 11458},
            {"id": 29081},
            {"id": 19891},
            {"id": 27925},
            {"id": 11459},
            {"id": 17524},
            {"id": 20966},
            {"id": 43185},
            {"id": 20576},
            {"id": 17797},
            {"id": 20575}
         ],
         "id": 7957,
         "name": "Custom Requeue"
      },
			{
         "service": [],
         "id": 29356,
         "name": "Landlines and POE"
      },
            {
         "service":          [
            {"id": 5607},
            {"id": 40789},
            {"id": 35574},
            {"id": 18008},
...
            {"id": 38686},
            {"id": 17867},
            {"id": 17522},
            {"id": 37535}
         ],
         "id": 20537,
         "name": "DEMO - All Phone Types"
      },
   ],
  "next": null
}

CODE

Read Dialing Strategies

Description: Gets information about a Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: GET /configuration/dialingStrategies/{id}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be read.

Body:

None

Response Code: 200 OK

Body:

Key Type Mandatory? Description

id Integer (ID) Yes Internal ID of the Dialing Strategy.

name String Yes Display name of the Dialing Strategy

service

Array

No

Array of zero or more Services to which this Dialing Strategy is assigned.

Key	Type	Mandatory?	Description
id	Integer (ID)	Yes	ID of a Service to which this Dialing Strategy is assigned.

dialingSequenceItem

Array

Yes

Array of one or more phone positions which are assigned to the Dialing Strategy. Positions are listed in the order in which they will be dialing top to bottom.

outcomeItem

Array

No

An array of zero or more outcomes that are configured for the Dialing Strategy.

Key	Type	Mandatory?	Descirption
outcomeId	Integer (ID)	Yes	Internal ID of the outcome
lvResultId	Integer (ID)	Yes	Internal ID of the result
dialAnotherNumber	Boolean	Yes	If set to `true` the next number in the dialing sequence will be dialed.
maxNumberOfRetries	Integer	Yes	The number of re-dial attempts allowed
retryDelay	Integer	Yes	The interval in minutes between dialing another number if dialAnotherNumber is set to `true`
requeue	Boolean	Yes	If set to `true` calls with this result will be requeued when the Dialing Strategy is assigned to a requeue campaign

Read configuration properties of a Dialing Strategy

#Request (JSON)
GET /configuration/dialingStrategies/7957
Host: localhost.com
Content-Type: application/json
Accept: application/json

#Response
200 OK
Content-Type: application/json

{
   "service":    [
      {"id": 17797},
      {"id": 17885},
      {"id": 26881},
...
      {"id": 43185},
      {"id": 20576},
      {"id": 20575}
   ],
   "dialingSequenceItem":    [
      1,
      4
   ],
   "outcomeItem":    [
            {
         "outcomeId": 85841,
         "lvResultId": 339,
         "dialAnotherNumber": false,
         "maxNumberOfRetries": 0,
         "retryDelay": 0,
         "requeue": true
      },
            {
         "outcomeId": 83941,
         "lvResultId": 320,
         "dialAnotherNumber": true,
         "maxNumberOfRetries": 0,
         "retryDelay": 0,
         "requeue": true
      },
...
            {
         "outcomeId": 112346,
         "lvResultId": 742,
         "dialAnotherNumber": false,
         "maxNumberOfRetries": 0,
         "retryDelay": 10,
         "requeue": true
      }
   ],
   "id": 7957,
   "name": "Custom Requeue"
}

CODE

Update Dialing Strategy

Description: Updates the name and/or dialing sequence of a Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: POST /configuration/dialingStrategies/{id}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	ID of the Dialing Strategy to be updated.

Body(JSON):

Key	Type	Mandatory?	Description
name	String	No	New name of the Dialing Strategy.
dialingSequenceItem	Array	No	An array of one or more phone positions to assign to the Dialing Strategy. Phone positions should be listed in the order you want them dialed from top to bottom.

Response Code: 204 No Content

Body:

None

Update a Dialing Strategy name and/or dialing sequence

#Request (JSON)
POST /configuration/dialingStrategies/30953
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
{"dialingSequenceItem":[20,11],"name":"Documentation"}
 
#Response
204 No Content

CODE

Update Dialing Strategy Add Service

Description: Assigns a Service to a Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: PUT /configuration/dialingStrategies/{id}/services/{service}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.
service	serviceId	Integer (ID)	Yes	ID of the Service you want to assign to the Dialing Strategy

Body:

None

Response Code: 204 No Content

Body:

None

Assign a Service to an existing Dialing Strategy

#Request (JSON)
PUT /configuration/dialngStrategies/30853/services/20575
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
#Response
204 No Content

CODE

Attempt to assign a Service that is already assigned to the Dialing Strategy

#Request (JSON)
PUT /configuration/dialingStrategies/30853/services/20575
Host: localhost.com
Content-Type: application/json
Accept: application/json

#Response
{
   "errorCode": 201,
   "errorMessage": "Element already exists"
}

CODE

Update Dialing Strategy Outcome

Description: Updates the properties of an Outcome for an existing Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: PUT /configuration/dialingStrategies/{id}/outcomes/{outcome}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.
outcome	outcomeId	Integer (ID)	Yes	The ID of the Outcome to be updated.

Body(JSON):

Key	Type	Mandatory?	Description
dialAnotherNumber	Boolean	No	If set to `true` the next number in the dialing sequence will be dialed if this result is obtained on the first dial.
maxNumberOfRetries	Integer	No	The number of re-dial attempts allowed.
retryDelay	Integer	No	The interval in minutes between dialing another number if dialAnotherNumber is set to `true`.
requeue	Boolean	No	If set to `true` calls with this result will be requeued when the Dialing Strategy is assigned to a requeue campaign.

Response Code: 204 No Content

Body:

None

Update an Outcome for an exisitng Dialing Strategy

#Request (JSON)
PUT /configuration/dialingStrategies/31015/outcomes/242792
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
{"dialAnotherNumber":true,"maxNumberOfRetries":20,"retryDelay":null,"requeue":false}

#Response
204 No Content

CODE

Update Dialing Strategy Remove All Services

Description: Removes all Services assigned to an existing Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: DELETE /configuration/dialingStrategies/{id}/services

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.

Body:

None

Response Code: 204 No Content

Body:

None

Remove all Services assigned to an existing Dialing Strategy

#Request (JSON)
DELETE /configuration/dialingStrategies/30853/services
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
#Response
204 No Content

CODE

Update Dialing Strategy Remove Service

Description: Removes a Service assignment from an existing Dialing Strategy.

User Roles: Sysadmin, Superuser, or Manager

Method: DELETE /configuration/dialingStrategies/{id}/services/{service}

Parameters:

Path/Query Parameter Name	Variable Name	Type	Mandatory?	Description
id	strategyId	Integer (ID)	Yes	The ID of the Dialing Strategy to be updated.
service	serviceId	Integer (ID)	Yes	The ID of the Service to be removed from the Dialing Strategy.

Body:

None

Response Code: 204 No Content

Body:

None

Remove a Service assignment from an existing Dialing Strategy

#Request (JSON)
DELETE /configuration/dialingStrategies/30853/services/20575
Host: localhost.com
Content-Type: application/json
Accept: application/json
 
#Response
204 No Content

CODE

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Dialing Strategies API Methods

Create Dialing Strategy

Create Dialing Strategy Outcome

Delete All Dialing Strategy Outcomes

Delete Dialing Strategy

Delete Dialing Strategy Outcome

Get Dialing Strategies List Info

List Dialing Strategies

Read Dialing Strategies

Update Dialing Strategy

Update Dialing Strategy Add Service

Update Dialing Strategy Outcome

Update Dialing Strategy Remove All Services

Update Dialing Strategy Remove Service

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