Navigate to contact timing by selecting the Configure > Voice > Contact Timing from the Navigation Panel.

The Contact Timing editor main screen offers the following tabs and buttons:

  • Tabs
    • General: Displays the selected contact timing strategy settings.
    • Change History: Displays change history on the selected contact timing strategy.
  • Buttons
    • Add: Creates a new contact timing strategy.
    • Copy: Copies an existing contact timing strategy.
    • Save: Saves all changes on the selected contact timing strategy.
    • Delete: Deletes the selected contact timing strategy.
    • Cancel: Cancels the current updates.