Navigate to the Message editor by selectingConfigure > Messaging > Messagesfrom the Navigation Panel of the LiveVox Portal (LVP).
The Messages editor main screen offers the following tabs and buttons:
Tabs
Visual- A visual representation of the message.
General– Displays a list of all the messages available in the LVP.
Associated Services– Displays a list of the associated services to the selected message.
Change History– View all recent adjustments made using the Message Editor.
Raw Format– Displays the raw format on all of the messages available.
Buttons
Add Message – Creates a completely new message. For more information, please seeCreating Messagessection.
Add Messagebook Entry– Creates a new Messagebook entry by specifying the message name and description. For more information, please seeAdding a Messagebooksection.
Copy Message – Copies the selected message.
Delete – Deletes the selected message.
Listen – Allows you to listen to the selected message using any one of the voices available.
Validate – Confirms that all of the prompt files being used with the selected voice are available.
Deploy – Builds the template to be set for deploymentand deploys the message for the LVP to be able to use it.
Test Call –Launches a test call widget. The test call widget allows users to select a service and add a contact number to generate a test call.
Save – Saves all updates to the selected message.
Cancel – Discards any changes made to the selected message.
Visualize this message- The multi-color button in the upper-right of the screen that allows you to see the messaging put into a Contact Flow (this is a reflection of the verbiage in the Contact Flow message after the last save).
Youcan view the properties of a selected moduleon the right side.
For more information on confirmation of the current messaging using Listen, Validate and Visualize buttons, see Working with Existing Messages section.
For more information on editing existing messages, see the Editing Messages section.