A Caller ID (CID) package can contain a list of toll-free numbers, local caller ID numbers, or a combination of both. Any one of these numbers (depending on geography) is designed to be displayed on a call recipient’s caller ID. When the customer dials the number displayed, the number is routed to the corresponding inbound service.

Accessing the CID Package Editor

To access the CID Package editor, select Configure > Voice > CID Package from the Navigation Panel.

 

Use the Quick Search option to filter a specific CID package.

To view the details of a CID package, double-click the required row. The CID Package window opens with the following tabs and buttons:

  • Tabs
    • General: Displays a list of caller ID numbers and respective region details for the selected package. See the Inspecting Packages section for detailed information on how to inspect CID packages.
    • Change History: Tracks and displays the changes made to the CID package.
    • Map: Displays a map with the states and color code which depends on the amount of Caller ID numbers available. See the Inspecting CID Map section for information on viewing CID packages for states.
    • Service Mapping: Displays the outbound services the CID packages are assigned to. See the Services with CID Packages section for detailed information on services assigned to the selected CID package.
  • Buttons
    • Export: Exports CID package numbers and details to a CSV file.
    • Cancel: Close the CID Package window.

See the Local Caller ID document in Product Documentation > Infosheets for more information.