To add a new mapping column in the export format:

  1. Click Add Mapping from the bottom menu. The Add Mapping window appears.

  2. Specify all the mapping details. The following options define a mapping: 
    • Entity: Select the required editor from the Entity drop-down list. 
    • Field: Select the required field from the drop-down list. This selected field is going to be a column in your export file. 
    • Header: Displays text as Active Agent for Contact and Agent editors, and Account for Report Map. 
    • Hide: Check the box if you need to hide the field.
    • Date Format: Select the date format option depending on the field you are adding. For example, if a date or time DB field is mapped, you must select a date format from the Date Format drop-down list.  
    • Time Zone: Select a time zone from the drop-down list (optional).
    • Number Format:  Select the number format option depending on the field you are adding. For Example, if a phone DB field is mapped, you must set a number format from the Number Format drop-down list.
    • Fixed Width Size: If the column width is fixed and not delimited, you must specify values in the following fields:

      1. Fixed Width Size

        • For SMS, set the Fixed Width Size to a value greater than 150.
        • The information gets truncated if the Fixed Width Size is set to a value less than the actual length of characters.
      2. Padding Chars
      3. Alignment
  3. Click Ok to add a mapping.