Viewing Existing Termination Codes

To view the list of existing Termination Codes:

1. Navigate to the Termination Codes configuration by selecting Configure > Agents > Termination Codes from the LiveVox Portal.
   

2. You are presented with the view of currently assigned termination codes and their details for the selected Call Center and Service:
   

   Fields	Description
   Code Name	The Termination Code Name displayed to agents.
   Category Name	Used to group together similar term codes on the agent desktop.
   Result	Internal result mapping (TFH result) which LiveVox can associate with the user code. Adjusting may impact CDR reporting.
   Action	Disconnects call or leaves a message after the term code is selected.
   Screen Order	Currently disabled, term codes are displayed in alphabetical order within their category section.
   Report Order	The order the term codes will show on the CDR (scroll right to view this column). Leave as default, or assign a value between 1- 126.
   Immediate Callback	When checked,  allows agents to do immediate callbacks after selecting the termination code.
   Visible for Agent	Displays whether the Termination Codes are visible to the Agent or not.