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This topic lists the technical specifications and requirements for running the LiveVox Portal.

Supported Browsers

You can access LVP using the latest version of any of the following browsers:

  • Chromium
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Permitted Sites

You must permit traffic to and from the following websites:

  • *.livevox.com
  • googleapis.com (to download stylesheets on the LiveVox Portal (LVP))
  • *pendo.io (to share usage statistics with LiveVox and display notifications on LVP)
  • fonts-gstatic.com 
  • google-analytics.com (to share usage statistics on LVP)

TCP and UDP Port Requirements

The following describes the port requirements for both Transmission Control Protocols (TCP) and User Datagram Protocols (UDP) protocols. 

PortTCP/UDPApplicationWhy?
22TCPSFTPSecure file transfer. Used to securely send and receive files from the LiveVox platform.
443TCPHTTPSSecure HTTP. Used for web application and communication client registration.
3478UDPSTUNSession Traversal Utilities for NAT (STUN) service. Used for WebRTC communication with the LiveVox platform.
5060UDPSIPUnsecured Session Initiation Protocol (SIP) port. Used for SIP communication with the LiveVox platform.
5061TCPSIPSecured SIP port. Used for SIP communication with the LiveVox platform.
5071TCPSIPSecured SIP port. Used for SIP communication with the LiveVox platform.
5081TCPSIPSecured SIP port. Used for SIP communication with the LiveVox platform. Only for Canadian customers. 
5091TCPSIP

Secured SIP port. Used for SIP communication with the LiveVox platform. Only for Canadian customers. 

8080TCPWSSSecure WebSockets. Used for WebRTC communication with the LiveVox platform.
15000-30000UDPRTP/SRTPMedia ports. When using SIP over TLS communication, this traffic is encrypted.
*Only required for the Interoperability Test.

LiveVox IP Address Ranges

To ensure optimal communication, configure your network's access control lists correctly. This process is crucial to prevent any potential blocking of IP addresses that our service uses.

IP Address RangesLiveVox DesignationAWS Region
United States

18.210.216.0/24, 44.216.43.0/24 (LV-NA3)

18.210.217.0/24

NA3, LV-NA3East (Northern Virginia)
us-east-1

34.217.139.0/24, 18.246.80.128/25 (LV-NA4)
34.217.140.0/24, 18.246.81.0/25 (LV-NA4)

NA4, LV-NA4West (Oregon)
us-west-2

18.190.36.0/24

3.138.44.0/24

NA6East (Ohio)
us-east-2

Canada

35.182.14.0/27, 15.156.251.0/25 (LV-NA5)
35.183.13.160/27,
3.96.84.64/26

NA5, LV-NA5Canada Central (Montreal)
ca-central-1

Europe

204.154.231.0/24

EU1

Europe (Ireland)
eu-west-1

United Kingdom

13.43.113.0/24

UK1

Europe (London)
eu-west-2

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