Depending on your role, you can send messages to one or more agents through the Agents widget (tabular view) of the voice monitor dashboard.
To send a message to one or more agents:
Access the voice monitor dashboard at the enterprise or call center level.
- In the tabular view of the Agents widget, in the rows displaying the names of the agents to whom you want to send a message, select the checkboxes.
- Click the Send Message icon.
The Message To Agents field appears.
In the Message To Agents field, enter your message, and then click Ok.
A message appears to indicate that your message was sent to the agents.
Your message appears on the agent desktops, along with your name and the time.
