This section contains information to help you start using the LiveVox Portal (LVP).
Logging In to LVP
To log in to LVP:
- Access the LiveVox login window using one of the following links provided by LiveVox:
- https://portal.na3.livevox.com/<client code>
- https://portal.na4.livevox.com/<client code>
- https://portal.na5.livevox.com/<client code>
- https://portal.na6.livevox.com/<client code>
- https://portal.eu1.livevox.com/<client code>
- Specify values in the following fields:
- Client Code (provided by LiveVox)
- User Name
Password
LiveVox credentials are case-sensitive. For information about the password characteristics, see Changing Your Password.
- Click LOGIN.
You are logged in to LVP.
Single Sign On (SSO)
LVP supports SSO functionality when logging in through the Agent Desktop Native (ADN) application or a web browser using a URL. The SSO functionality support is built upon Security Authentication Markup Language (SAML) 2.0 and OpenID Connect (OIDC) standards. Currently, LVP supports the following SSO identity provider (IdP) IdPs: Okta and Azure. LiveVox plans to add support for additional IdP providers in future releases.
- You must have your own IdP because LiveVox does not provide an IdP.
- For more information about SSO, see Configuring the Single Sign On Capability.
Logging In to LVP Through SSO Using Okta
- Use the links provided by LiveVox to access the LiveVox login window. The Client Code is auto populated.
- Click the Next button. The IdP credential screen appears.
- Specify the credentials and click Sign In. The second authentication screen appears.
- Click Send Push to send a notification to your device. Alternatively, click enter code and enter the code from your device for verification.
- After you authenticate successfully, you are logged in to LVP.
Logging Out of LVP
To log out of LVP, click the avatar 
, and then click Log Out.
You are logged out of LVP, and the LiveVox login window appears.
For more information about managing users, see User.