This section covers the User editor and describes how to create and update new administrative users in the LiveVox Portal (LVP). Users are the administrators of LVP operations responsible for everything from adding queues to list management and adding agents. The following items are reviewed in this section:
- View Existing Users
- Creating a New User
- Deleting Users
- Email Management and Alerts UI
- Changing the Role Type of a User
- Unlocking the Users
- Defining Roles and Permissions
The following video shows different types of users and their roles and walks through the steps for creating a user.