This section provides information regarding the settings available for Agent Desktop. Agent Desktop is a screen used by agents when working on customer calls using LiveVox.
Agent Desktop provides the following information:
- Customer information
- Termination codes
- Optional call controls
- Configurable widgets through the Extended Panel
- Configurable contact information (CRM) along with targeted scripts through the Designer Panel
The Agent Desktop configuration is assigned at either the client or service level. This section provides information regarding the following Agent Desktop settings:
- .Agent Desktop vU10
- .Agent Desktop vU12
- .Overview of the Agent Desktop vU15
- .Agent Desktop - General Tab vU9
- .Agent Desktop - ScreenPop Tab vU9
- .Agent Desktop - Desktop Native Tab vU9
- .Agent Desktop - Associated Entities Tab vU9
- .Agent Desktop - Change History Tab vU11
- .Agent Desktop - Extended Panel Tab vU10
- .Agent Desktop - Extended Panel Tab (UAD) vU12
- .Agent Desktop - Extended Panel Tab (UAD) vU13
- .Agent Desktop - Extended Panel Tab vU9
- .Agent Desktop - Extended Panel Tab vU11
- .Agent Desktop - Extended Panel Tab vU14
- .Agent Desktop - Extended Panel Tab vU15
- .Agent Desktop - Messagebook Tab vU9
- Agent Desktop Navigation
- .Unpacking a Transformation on the Desktop vU9
- Associating Messagebook Entry