The Associated Entities tab shows which entities (Client, Call Centers, Services) have the selected agent desktop assigned. Navigate to Configure > Agents > Agent Desktop > Associated Entities tab.
The following fields are displayed under the Associated Entities tab:
- Type - Displays the object type the Agent Desktop is associated to, whether a Service or a Client.
- ID - Displays the unique ID of the Client or Service.
- Name - Displays the descriptive name of the Service or Client.
Agent Desktop can be assigned to multiple services (the Associated Entities tab displays those services using it) so a change intended for only one service can impact many more. It is a good idea to copy the agent desktop and edit/test before applying to the larger service group.