.Voice vU15

Voice calling is the ability to contact and converse with people in real time with a telephone. By speaking to business partners, clients, and colleagues, you can troubleshoot, gauge tone, and engage in personalized conversation. Voice calling encourages a relationship on all levels of your business which can strengthen trust in your clientele and develop satisfaction.

The Voice application provides the following features:

• The Phone Numbers editor allows you to view all LiveVox-owned phone numbers within the LiveVox portal and easily identify, assign, modify, and disassociate phone numbers from one service to another. For more information, see the Phone Numbers Editor section.
• The Profiles editor supports compliance policies for dialing and messaging. For more information, see the Profile Editor section.
• The Contact Timings editor allows you to prioritize the dialing of campaigns by identifying accounts that fall into "prime time" windows by Time Zone and applying higher dialing priorities to those accounts while they are in "prime time". For more information, see the Contact Timing section.
• The Strategy editor allows you to create a new dialing strategy or make changes to a previously defined dialing strategy. For more information, see the Dialing Strategies section.
• The CID (Caller ID) Package contains a list of toll-free numbers, local caller ID numbers, or a combination of both, any one of which (depending on geography) is designed to be displayed on a call recipient’s caller ID. For more information, see the CID Package section.
• The PDAS (Phone Dial Attempt Supervisor) editor allows setting contact attempt limits for accounts and phone numbers. For more information, see the PDAS Guide.
• The Block Caller ID editor allows you to create and manage entries to block inbound unwanted callers. For more information, see the Block Caller ID Editor section.
• The inbound routing tools allow users to control the level of inbound blending of calls. For more information, see the Inbound Routing section.
• The voice monitor dashboard provides the statistics for outbound, blended, and inbound types of call direction for the current day within the widgets. For more information, see the Voice Monitor Dashboard section.
• The Review tab in the LiveVox Portal (LVP) allows to generate and view reports related to voice calls. For more information, see the Reports section.

Accessing the Voice Section

Navigate to the Voice section by selecting Configure > Voice from the navigation panel.