The Scripts tab contains the following subtabs:
- SCRIPTS: Displays a list of available desktops and enables you to create a scripting desktop.
- Design: Enables you to design or create the layout for the page.
- Properties: Enables you to set the default properties of the page.
- Style: Enables you to set the style for the page.
- Events: Enables you to define actions or events for the page.
- Preview: Enables you to preview and test the page from an agent's perspective.
- Data: Enables you to define a new variable to be used within the script and import screenpop variables from the LiveVox platform.
- JavaScript: Enables you to define or embed custom JavaScript to be used at the page level.
- Report Config: Enables you to retrieve the information stored in the database that is collected during a call.
Script Builder Toolbar
The script builder toolbar provides access to the data elements and data control types that are used for displaying and capturing data within a script. You can insert the controls into a script by dragging and dropping the control to the script editor. The following controls are available:
- Button: Enables you to create a button on the agent desktop. This button can be connected to a business rule, internal function, or navigation.
- CheckBox: Enables you to create a single checkbox or a set of checkboxes on the agent desktop so that the agents can select multiple items or responses.
- Radio: Enables you to create a single radio button or a set of radio buttons on the agent desktop. These radio buttons, when completed, become mutually exclusive so that only one response can be accepted at a time.
- Number: Enables you to create a field for capturing numeric responses.
- Money: Enables you to create a field for capturing the amount.
- Date: Enables you to create a field that uses a calendar for capturing a date.
- Time: Enables you to create a field that uses a drop-down list for capturing the time.
- Text: Enables you to place a text field onto the agent desktop.
- Protected: Enables you to create a text field that hides (or covers) the data as it is being entered.
- TextArea: Enables you to place a large text area onto the agent desktop.
- URL: Enables you to create a field for capturing a URL. When using this control, the script runs a check to ensure that the input in this field is formatted correctly for a URL.
- Email: Enables you to create a field for capturing an email address. When using this control, the script runs a check to ensure that the input in this field is formatted correctly for an email address.
- ListBox: Enables you to create a list of items that can be selected on the agent desktop.
- ComboBox: Enables you to create a large list of items that can be viewed within a drop-down box and scrolled with sliders.
- Label: Enables you to create a label for a field or object on the agent desktop.
IFrame
The Extra arrow displays the control button for adding an IFrame to the page. An IFrame enables you to embed a URL inside the script. When adding an IFrame to a dialog, a set of properties required for creating the IFrame is displayed. In general, you should provide the URL, width, and height for the frame. Because the script page is loaded with https, any non-secure connections within an IFrame are not allowed.
Image
The Image arrow displays the images that are available to be added to the page.