This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> release.
New Features in LiveVox U13 Agent Portal
This section describes the new features in the LiveVox <release number> release.
New Feature 1
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New Feature 2
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Enhancements in LiveVox U13 Agent Portal
This section describes the enhancements to existing features in the LiveVox <release number> release.
Email Readability
To improve readability, email formatting now contains the following enhancements:
- The original email message is separated from the subsequent messages.
- All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
- Date and time when the email message was sent appear in the smart date format.
Threading SMS Messages
If the phone number and the short/long-code SMS number linked to an inbound SMS or a manual SMS campaign are the same as those for a previous interaction, the thread ID that was used for the previous interaction is now used for the new interaction. If a previous interaction does not exist, or if the SMS campaign is new, a new thread ID is created.
- Inbound SMS messages are those that are sent by customers.
- Manual SMS messages are one of the following:
- Messages that are sent by agents in response to messages sent by customers
- Transactional SMS messages sent by agents
- Automated messages sent through call flows
Known Limitations in LiveVox U13 Agent Portal
This section contains the known behaviors, system maximums, and limitations in the LiveVox <release number> release.
Known Limitation 1
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Known Limitation 2
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Known Issues in LiveVox U13 Agent Portal
This section contains the known issues in the LiveVox <release number> release.
Known Issues 1
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Known Issues 2
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Fixed Issues in LiveVox U13 Agent Portal
This section contains the issues fixed in the LiveVox <release number> release.
Fixed Issues 1
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Fixed Issues 2
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