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The root page LiveVox U13 Client Release Notes could not be found in space Training Hub.

This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> release.

New Features in LiveVox U13 Agent Portal

This section describes the new features in the LiveVox <release number> release.

New Feature 1

<Description of new feature.>

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New Feature 2

<Description of new feature.>

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Enhancements in LiveVox U13 Agent Portal

This section describes the enhancements to existing features in the LiveVox <release number> release.

Email Readability

To improve readability, email formatting now contains the following enhancements:

  • The original email message is separated from the subsequent messages.
  • All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
  • Date and time when the email message was sent appear in the smart date format.

Threading SMS Messages

If the phone number and the short/long-code SMS number linked to an inbound SMS or a manual SMS campaign are the same as those for a previous interaction, the thread ID that was used for the previous interaction is now used for the new interaction. If a previous interaction does not exist, or if the SMS campaign is new, a new thread ID is created.

  • Inbound SMS messages are those that are sent by customers.
  • Manual SMS messages are one of the following:
    • Messages that are sent by agents in response to messages sent by customers
    • Transactional SMS messages sent by agents
    • Automated messages sent through call flows

Known Limitations in LiveVox U13 Agent Portal

This section contains the known behaviors, system maximums, and limitations in the LiveVox <release number> release.

Known Limitation 1

<Description of known limitation.>

Known Limitation 2

<Description of known limitation.>

Known Issues in LiveVox U13 Agent Portal

This section contains the known issues in the LiveVox <release number> release.

Known Issues 1

<Description of known issues.>

Known Issues 2

<Description of known issues.>

Fixed Issues in LiveVox U13 Agent Portal

This section contains the issues fixed in the LiveVox <release number> release.

Fixed Issues 1

<Description of fixed issues.>

Fixed Issues 2

<Description of fixed issues.>

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