.Monitoring Widgets vFall23

At the Enterprise and Call Center levels, depending on the user interface settings, the following widgets appear:

• Agent Averages (appears only for an outbound service)

• Agent Book (appears only for an outbound service)

• Agent Skills
• Agent Statistics

• Campaign Control Widget (does not appear for an inbound service)

• Hold Queue
• Metrics Widget

• Call Statistics for Enterprise, Call Center, or Service Group

  At the Call Center level, the title of the Monitor widget is Call Center, by default. You can modify the titles of the widgets. See Configuring Widgets.

At the Service Group level, the following widgets appear:

• Agent Statistics
• Campaign Control Widget

• Call Statistics for Enterprise, Call Center, or Service Group

  At the Service Group level, the title of the Monitor widget is Service Group.

At the Service level, depending on the GUI settings, the following widgets appear:

• Pacing

• Agent Averages (appears only for an outbound service)

• Agent Book (appears only for an outbound service)

• Agent Skills
• Agent Statistics

• Campaign Control Widget (does not appear for an inbound service)
  

• Costs Widget
• Hold Queue

• Live Charts

• Metrics Widget
• Outcomes Widget

• Call Statistics for Inbound Service (does not appear for an outbound service)

  In terms of statistics, the Service Monitor widget is similar to the Monitor widget of the Enterprise level (or the Call Center widget of the Call Center level).

• State Map