This document provides an overview of the new features and enhancements to existing features of the LiveVox User Portal in the LiveVox <release number> release.
New Features in LiveVox U13 User Portal
This section describes the new features in the LiveVox <release version> release.
Teckst Platform
You can now use the Teckst platform for sending SMS messages from the Agent Desktop. In addition, you can configure this platform using the Designer window for the following pages of the Agent Desktop:
- Contact Actions
- Contact Detail
- Contact Directory
- Contact Highlight
- Contact List
- Tickets List
- Work Queue
- To facilitate this new feature, you must enable the Allow Teckst option and specify the Teckst client ID on the Properties tab of the Desktops window.
- To obtain the Teckst client ID, contact Client Services.
- If the Teckst widget is not configured, agents can send SMS messages by using the default SMS widget.
Enhancements in LiveVox U13 User Portal
This section describes the enhancements to existing features in the LiveVox <release number> release.
Displaying Accounts, Contacts, or Tickets in the Accounts or Contacts Tables
You can now display the Contacts List and Tickets List tabs in the Accounts List table on the Agent Desktop. In addition, you can display the Accounts List and Tickets List tabs in the Contacts List table on the Agent Desktop. To facilitate this enhancement, the following checkboxes are added to the Properties tab of the Designer window:
- Allow Accounts
- Allow Contacts
- Allow Tickets
Recording Calls
You can now record calls between agents during a warm transfer. To facilitate this enhancement, the Record Owning Agent on Primary Channel checkbox is added to the Settings tab of the Client window.
To view the Client window, on the Configure tab, go to Services > Client.
Known Limitations in LiveVox U13 User Portal
This section contains the known behaviors, system maximums, and limitations in the LiveVox U13 release.
Known Limitation 1
<Description of known limitation.>
Known Limitation 2
<Description of known limitation.>
Known Issues in LiveVox U13 User Portal
This section contains the known issues in the LiveVox U13 release.
Known Issues 1
<Description of known issues.>
Known Issues 2
<Description of known issues.>
Fixed Issues in LiveVox U13 User Portal
This section contains the issues fixed in the LiveVox U13 release.
Fixed Issues 1
<Description of fixed issues.>
Fixed Issues 2
<Description of fixed issues.>