The Phone System section helps you to manage the following phone system details of a configured device.
| Numbers | Purchase and provision a new number or modify an existing number. See Provisioning numbers. |
Call Flows | Define how a call must be sequenced, and enable or disable a call flow. See Adding Callflows. |
| IVR Menus | Use the Interactive Voice Response (IVR) technology to allow customers to interact with LiveVox PBX without human intervention. When customers dial the number associated with an IVR, the call is answered automatically with prerecorded greetings and IVR menu options; callers can then enquire about services in real-time using only a keypad. See Adding an IVR menu. |
| Recordings | Create and manage custom waiting messages or announcements for use in Music On Hold (MOH) call flow components, IVR menus, and Voicemail boxes. Adding Recordings. |
| Ring Groups | Club multiple users or numbers with a single inbound number. When a call is placed to a ring group number, the strategy you set will decide if it rings on the grouped phones simultaneously, sequentially, or at random. See Adding Ring Groups. |
| Time Conditions | Create a work schedule for the user accounts to define normal working hours, promotional seasons, and holidays. See Adding Time Conditions. |
| Site Conditions | Set the site conditions using an existing site for the company. See Adding Site Conditions. |
| Voicemail Boxes | Configure a Voicemail Box to play an audio recording to the caller, receive an email notification when someone leaves a voicemail, and enable multiple users to access the voicemail box. See Adding a Voicemail Box |
| Hold Music | Configure audio files to play for a caller who is put on hold so they do not hang up. You can use this music to fill in the silence, inform the user of promotions, or just reassure them that they are on hold but will be attended to. You can also combine multiple audio files into a playlist if you want the caller to hear different music on hold each time. See Adding Hold Music. |