The Phone System section helps you to manage the following phone system details of a configured device.
- Numbers: Provisioning a number is possible in this section, you can provision a new number or modify an existing number.
- Call Flows: You define how a call should be sequenced in the Call Flow section. You can enable or disable a call flow.
- IVR Menus: Interactive Voice Response (IVR) technology allows customers to interact with LiveVox PBX without human intervention. When customers dial the number associated with an IVR, the call is answered automatically with prerecorded greetings and IVR menu options; callers can then enquire about services in real-time using only a keypad.
- Recordings: Allows you to create and manage custom waiting messages or announcements for use in: Music On Hold (MOH) callfow components, IVR menus, and Voicemail boxes.
- Ring Groups: After adding users, you can use Ring Groups to club multiple users or numbers with a single inbound number. When a call is placed to a ring group number, the strategy you set will decide if it rings on the grouped phones simultaneously or sequentially, or at random.
- Time Conditions: Time conditions are used to define a work schedule. In this section, you can define your user account to normal working hours, promotional seasons, and holidays.
- Site Conditions: Site conditions are set for the company. In order to add a site condition, the site must already exist. (Information is needed on how to add a site, also will it be specific to PBX)
- Voicemail Boxes: You can configure a Voicemail Box to play an audio recording to the caller, receive an email notification when someone leaves a voicemail, and enable multiple users to access the voicemail box.
- Home Music: You can configure audio files to play for a caller who is put on hold so they don't hang up. You can use this music to fill in the silence or inform the user of promotions, or just reassure them that they are on hold but will be attended to. You can also combine multiple audio files into a playlist if you want the caller to hear different music on hold each time.