A script report is a file that contains data collected from a script during a call. It could include data from the elements and fields that are added to the script, such as the buttons and options (radio buttons) that were clicked, the checkboxes that were selected, or the values that were entered in text fields. You can configure, preview, and export a script report through the Report Config subtab.
Button Descriptions
The following table describes the buttons that appear on the Report Config subtab.
Button | Description |
---|---|
Mapping | Enables you to create a mapping between the script data that you want to report and the columns that are available in a script report. |
Settings | Enables you to configure the output of a script report. |
Export | Enables you to generate and export a script report. |
View | Enables you to preview a script report. |
BI Mapping | Enables you to create a mapping between the script data that you want to report to the Business Intelligence (BI) tool and the columns that are available in a script report. |
Mapping the Script Data
To map the script data to columns for generating the script report:
- Access the script for which you want to create the mapping.
- Click the Report Config subtab, and then click the Mapping button.
A list of columns to which you can map the script data appears. - Automatic Mapping: If you want script data to be automatically mapped to the columns alphabetically, click Auto Assign Script Data.
Manual Mapping: If you want to map script data to the column you want, click the Script Data cell next to the name of the column to which you want to map the script data, and then, in the drop-down list box, select the script data field.
- Click Accept.
The script data are mapped to the columns, and this mapping is used in the script report.
Configuring the Script Report Settings
To configure the settings of a script report:
- Access the script for whose report you want to configure the settings.
- Click the Report Config subtab, and then click the Settings button.
Specify values in the following fields.
Field Description Daily Reporting Enabled Generates the report every day. Format Displays the report in one of the following formats:
- Fixed 500: Displays 500 columns in the report including those that do not contain any data.
- Variable: Displays only the columns that contain data in the report.
Nightly Report Enabled
Generates the report every night. Delimiter Separates the data in the report by the selected character (comma, pipe, or tab). Export Headers Includes headers in the report. Frequency Generates the report every 30, 60, 120, or 180 minutes.
Surround Quotes Encloses text fields in the report in quotation marks. Time Zone Displays date/time values in the report in the specified time zone. Remove Characters Removes special characters from the report. Date Format Displays the date in the report in the specified format. Export Empty Exports the report regularly even if there is no current data (useful for systems that expect files at certain intervals). Include default fields Includes default fields in the report (along with the mapped fields).
A cleared checkbox includes only mapped fields in the report.
Cumulative Includes all the calls made since the start of the day (cumulative) in the report.
A cleared checkbox includes only the calls that were made since the report was last run.
- Click Save.
The script report settings are configured and saved.
Exporting a Script Report
To export a script report:
- Access the script whose report you want to export.
- Click the Report Config subtab, and then click the Export button.
- Specify values in the following fields:
- Start Date and Time: Date and time from when you want the report.
- End Date and Time: Date and time until when you want the report.
- Click Export Data.
The script report is generated and exported to your computer.
Previewing a Script Report
To preview a script report:
- Access the script whose report you want to preview.
- Click the Report Config subtab, and then click the View button.
In the Start field (located in the lower-right corner), on the calendar, specify the date and time from when you want the report for preview, and then click OK.
In the End field (located in the lower-right corner), on the calendar, specify the date and time until when you want the report for preview, and then click OK.
A preview of the script report appears.
Mapping the Script Data for BI
To map the script data to columns for generating a script report for the BI tool:
- Access the script for which you want to create a BI mapping.
Click the Report Config subtab, and then click the BI Mapping button.
A list of columns to which you can map script data appears.Click the Script Data cell next to the name of the column to which you want to map the script data for BI, and then, in the drop-down list box, select the script data field.
- Click Accept.
The script data are mapped to the columns, and this mapping is used in the script report generated for the BI tool.