.Reporting Designer vU16

A script report is a file that contains data collected from a script during a call. It could include data from the elements and fields that are added to the script, such as the buttons and options (radio buttons) that were clicked, the checkboxes that were selected, or the values that were entered in text fields. You can configure, preview, and export a script report through the Report Config subtab.

Button Descriptions

The following table describes the buttons that appear on the Report Config subtab.

Mapping the Script Data

To map the script data to columns for generating the script report:

1. Access the script for which you want to create the mapping.
2. Click the Report Config subtab, and then click the Mapping button.
   A list of columns to which you can map the script data appears.
3. Automatic Mapping: If you want script data to be automatically mapped to the columns alphabetically, click Auto Assign Script Data.

4. Manual Mapping: If you want to map script data to the column you want, click the Script Data cell next to the name of the column to which you want to map the script data, and then, in the drop-down list box, select the script data field.

   You can revert the change in the cell by clicking the Clear Value icon  next to the cell and revert all your changes by clicking Refresh.

5. Click Accept.
   The script data are mapped to the columns, and this mapping is used in the script report.

Configuring the Script Report Settings

To configure the settings of a script report:

1. Access the script for whose report you want to configure the settings.
2. Click the Report Config subtab, and then click the Settings button.

3. Specify values in the following fields.

   Field	Description
   Daily Reporting Enabled	Generates the report every day.
   Format	Displays the report in one of the following formats: Fixed 500: Displays 500 columns in the report including those that do not contain any data. Variable: Displays only the columns that contain data in the report.
   Nightly Report Enabled	Generates the report every night.
   Delimiter	Separates the data in the report by the selected character (comma, pipe, or tab).
   Export Headers	Includes headers in the report.
   Frequency	Generates the report every 30, 60, 120, or 180 minutes.
   Surround Quotes	Encloses text fields in the report in quotation marks.
   Time Zone	Displays date/time values in the report in the specified time zone.
   Remove Characters	Removes special characters from the report.
   Date Format	Displays the date in the report in the specified format.
   Export Empty	Exports the report regularly even if there is no current data (useful for systems that expect files at certain intervals).
   Include default fields	Includes default fields in the report (along with the mapped fields). A cleared checkbox includes only mapped fields in the report.
   Cumulative	Includes all the calls made since the start of the day (cumulative) in the report. A cleared checkbox includes only the calls that were made since the report was last run.

   You can revert all your changes by clicking Reset.

4. Click Save.
   The script report settings are configured and saved.

Exporting a Script Report

To export a script report:

1. Access the script whose report you want to export. 
2. Click the Report Config subtab, and then click the Export button.
3. Specify values in the following fields:
   • Start Date and Time: Date and time from when you want the report.
   • End Date and Time: Date and time until when you want the report.
4. Click Export Data.
   The script report is generated and exported to your computer.

Previewing a Script Report

To preview a script report:

1. Access the script whose report you want to preview. 
2. Click the Report Config subtab, and then click the View button.

3. In the Start field (located in the lower-right corner), on the calendar, specify the date and time from when you want the report for preview, and then click OK.
   

   You can preview the report for the current date or current time by clicking Today or Now, respectively, on the calendar.

4. In the End field (located in the lower-right corner), on the calendar, specify the date and time until when you want the report for preview, and then click OK.
   

   You can preview the report for the current date or current time by clicking Today or Now, respectively, on the calendar.

   A preview of the script report appears.

Mapping the Script Data for BI

To map the script data to columns for generating a script report for the BI tool:

1. Access the script for which you want to create a BI mapping.

2. Click the Report Config subtab, and then click the BI Mapping button.
   A list of columns to which you can map script data appears.

3. Click the Script Data cell next to the name of the column to which you want to map the script data for BI, and then, in the drop-down list box, select the script data field.

   • You can revert the change in the cell by clicking the Clear Value icon  next to the cell.
   • You can revert all your changes by clicking Remove All.
4. Click Accept.
   The script data are mapped to the columns, and this mapping is used in the script report generated for the BI tool.