The Reporting section of SpeechIQ enables you to view and export all information related to call recordings, keywords, scorecards, skills, agents, interaction intents, calibration tasks, and other analytics data. To access different categories of the available reports, on the WFO tab click SpeechIQ > Reporting.
The Add Automated Reports feature that is available in each reporting subsection in the Search window, enables you to set up reports to be sent automatically to your email addresses, as per the configured frequency and duration. You can receive reports daily, weekly, monthly, quarterly, biweekly, or yearly.
- For instructions about how to create automated reports, see Adding Automated Reports.
- For instructions about how to modify automated reports, see Automated Reports in Configuration.
The following reports are available for reference and export.
To check the data retention policies for reports, see Reporting Data Retention Policy.
Customizing a Report Table
You can customize the table that appears in the window displaying a SpeechIQ report, list of recordings, and so on. (for example, the Agent Statistics window).
Depending on the type of report, you can customize a report table as follows:
| Option | Procedure |
|---|---|
| Display or hide certain columns in the table. |
|
| Sort the values in a column in ascending or descending order. | Click the column heading once or twice, as required. Alternatively, you can click the arrow next to the column heading, and then select the Sort Ascending or Sort Descending option. |
| Filter the statistics based on a column. | Click the arrow next to the column heading, and then use the Filters option. |
| Lock or unlock a column. | Click the arrow next to the column heading, and then click the Lock or Unlock option. |