To create a new agent phonebook:
- To create a new agent phonebook, click Create Agent Phonebook from the Agent Phonebook editor, as shown below.
- Enter the name for the new agent phonebook in the Name field.
- Click OK. The Agent Phonebook Saved message appears and the agent phonebook is created.
- To copy an existing phonebook and update the entries, see Copying an Agent Phonebook.
- To add entries to the created agent phonebook, see the General Tab section.