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You can configure and manage agent messagebooks and messages available for agents to play:

  • Create a new Messagebook and add individual entries.
  • Associate Messagebook entries on the Agent Desktop.

Adding Messagebook Entry

  • Click the Add Messagebook Entry button.



  • Enter the New Message Name and New Message Description.
  • Click Save.


  • You have now created the new messagebook with the default prompts.
  • To configure your new message review the below tip.


  • For more information on confirmation of the current messaging using Listen, Validate and Visualize buttons, please see Confirm Current Messaging section.
  • For more information on editing existing messages, please see Edit Messages section.


To associate messagebook entry with the agent desktop, see Associating Messagebook Entry section.

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