You can configure and manage agent messagebooks and messages available for agents to play:
- Create a new Messagebook and add individual entries.
- Associate Messagebook entries on the Agent Desktop.
Adding Messagebook Entry
- Click the Add Messagebook Entry button.
- Enter the New Message Name and New Message Description.
- Click Save.
- You have now created the new messagebook with the default prompts.
- To configure your new message review the below tip.
- For more information on confirmation of the current messaging using Listen, Validate and Visualize buttons, please see Confirm Current Messaging section.
- For more information on editing existing messages, please see Edit Messages section.
To associate messagebook entry with the agent desktop, see Associating Messagebook Entry section.