Power Users

The following table provides information about the configurable powers, service scope restrictions, and default groups of the power users:

	SYSADMIN	SUPERUSER	MANAGER	IT USER
	Users with full access across the LiveVox Portal (LVP). Can make changes (administer) to other users.	Users with full access except for some configuration tools. Cannot be an administer to Sysadmins.	Users who supervise campaigns and agents.	Users who have access to Configure tools and user monitoring.
Configurable Powers	Access to Call Recording Report Download Call Recording Stream (Playback) Call Recording Download screen recordings Access to the Voicemail Recording Report Stream (playback) voicemail recordings Download voicemail recordings Download email attachments	Access to Call Recording Report Download Call Recording Stream (Playback) Call Recording Download screen recordings Access to the Voicemail Recording Report Stream (playback) voicemail recordings Download voicemail recordings Download email attachments	Access to DNC List Access to Administer Agents Access to Dialing Strategies Access to Campaign Templates Access to Campaign Scrub Options Access to Segmentations Access to Upload Campaigns Includes: Make Test Call Upload Campaigns Requeue Campaigns Ability to Modify Services Access to Contact Manager Access to Call Recording Report Download Call Recording Stream (Playback) Call Recording Download Screen Recording Access to Ticketing Access to Accounts Access to Voicemail Recording Report Stream (Playback) Voicemail Recording Download Voicemail Recording Download Email Attachment	None
Service Scope Restrictions	None	Monitor Campaign Manager Template Manager Agent Configuration Resource Group Skill editor	Monitor Campaign Manager Template Manager Agent Configuration Resource Group Skill editor	None
Default Group	Monitor	Monitor	Monitor	Configure

Power Users: Detailed Permissions

The following table provides information about the features that can be accessed by the power users:

	Description	SYSADMIN	SUPERUSER	MANAGER	IT USER
	Description	Users with full access across the LiveVox Portal (LVP). Can make changes (administer) to other users.	Users with full access except for some configuration tools. Cannot be an administer to Sysadmins.	Users who supervise campaigns and agents.	Users who have access to Configure tools and user monitoring.
Campaign Monitor	Client	Full	Full	Full	Full
	Call Center	Full	Full	Full	Full
	Service	Full	Full	Full	Full
	Campaign Control	Full	Full	Full	View Only
Agent Monitor	Monitor	Full	Full	Full	Full
	Switch Active/Inactive Status	Full	Full	Full	Full
	Switch Service	Full	Full	Full	Full
	Logoff	Full	Full	Full	Full
	Send Message	Full - Excluding 10DMT and HCI	Full - Excluding 10DMT and HCI	Full - Excluding 10DMT and HCI	Full - Excluding 10DMT and HCI
	Chat	Full - Excluding 10DMT and HCI	Full - Excluding 10DMT and HCI	Full - Excluding 10DMT and HCI	Full - Excluding 10DMT and HCI
Configure	Campaign Manager	Full	Full	Optional	None
	Campaign Templates	Full	Full	Optional	None
	Partition Manager	Full	Full	Optional	None
	Email Editor	Full	Full	None	Full
	Client Editor	Full	None	None	Full - Excluding Security tab
	Call Center Editor	Full	None	None	Full
	Service Group	Full	Full	Full	Full
	Service Editor	Full	Full	Optional	Full
	Agent Configuration	Full	Full	Optional	Full
	Agent Desktop	Full	None	None	Full
	Termination Codes	Full	None	None	Full
	Agent Skill	Full	Full	Optional	Full
	Agent Teams	Full	Full	View Only	Full
	Agent Phonebook	Full	None	None	Full
	Scheduled Callback	Full	Full	View Only	Full
	Agent Scheduling	Full	Full	Full	Full
	Quick Response	Full	Full	Full	Full
	Tickets	Full	Full	Full	Full
	Tickets Config	Full	Full	Optional	Full
	DNC Editor	Full	Full	Optional	Full
	Contact Views	Full	Full	Optional	None
	Contacts	Full	Full	Optional	None
	Attempt Supervisor	Full	Full	None	None
	Accounts	Full	Full	Optional	Full
	Accounts Config	Full	Full	Optional	Full
	Phone Numbers	Full	Full	None	Full
	Profiles	Full	Full	None	Full
	Contact Timing	Full	Full	Full	None
	Strategy	Full	Full	Optional	None
	CID Package	View Only	View Only	View Only	None
	Block Caller ID	Full	Full	None	Full
	Email Channel	Full	Full	Full	Full
	SMS Channel	Full	Full	Full	Full
	Web Widget	Full	None	None	Full
	KB Config	Full	Full	Full	Full
	KB Content Library	Full	Full	Full	Full
	KB Search	Full	Full	Full	Full
	Messages	Full	None	None	Full
	Phrases	Full	None	None	Full
	Contact Flows	Full	None	None	Full
	SFTP Browser	Full	None	None	Full
	Input Filter	Full	None	None	Full
	Reporting Outcomes Mapper	Full	None	None	Full
	Export Format	Full	None	None	Full
	Jobs	View Only	None	None	View Only
	Audit Log Viewer	Full	None	None	Full
	User Editor	Full	Full except Sysadmin	None	None
	Fields	Full	None	None	Full
	Roles	Full	Full	None	None
Review	Reports	Optional - Depending on configurable powers	Optional - Depending on configurable powers	Optional - Depending on configurable powers	None
WFO	Analytics Dashboard	Full	Full	Full	None
	Search and Score	Full	Full	Full	None
	Agent Statistics	Full	Full	Full	None
	Agent Statistics and Trend	Full	Full	Full	None
	Arbitrator Report	Full	Full	Full	None
	Calibration Results	Full	Full	Full	None
	Interaction Intent	Full	Full	Full	None
	Keyword by Agent	Full	Full	Full	None
	Keyword Summary	Full	Full	Full	None
	Keyword Usage	Full	Full	Full	None
	Primary Interaction Intent	Full	Full	Full	None
	Scorecard Queue	Full	Full	Full	None
	Scorecard Statistics	Full	Full	Full	None
	Skill Statistics Summary	Full	Full	Full	None
	Agent Maintenance	Full	Full	Full	None
	Audio Comments Categories	Full	Full	Full	None
	Automated Reports	Full	Full	Full	None
	Filter Group Management	Full	Full	Full	None
	Grade Templates	Full	Full	Full	None
	Interaction Intents	Full	Full	Full	None
	Interaction Intent Types	Full	Full	Full	None
	Keyword Lists	Full	Full	Full	None
	Saved Search Management	Full	Full	Full	None
	Scorecard Categories	Full	Full	Full	None
	Scorecards	Full	Full	Full	None
	Skill Maintenance	Full	Full	Full	None
	SpeechIQ Library	Full	Full	Create and edit. Cannot delete.	None
	Synonyms	Full	Full	Full	None
	Tags	Full	Full	Full	None
	Tasks	Full	Full	Full	None
	User Maintenance	Full	Full	Full	None
	Billing Report	Full	None	None	None
	Client Config	Full	None	None	None
	Client Index Usage Report	Full	None	None	None
	Client Integrations	Full	None	None	None
	Logging	Full	None	None	None
	Redaction-Extraction	Full	None	None	None
	Sharing	Full	None	None	None
	Word Replacement	Full	None	None	None
	Word Replacement Report	Full	None	None	None
	Quality Monitoring Dashboard	Full	Full	Full	None
	Word Cloud	Full	Full	Full	None
	Assignment	Full	Full	Full	None
	Config	Full	Full	Full	None
	Content Library	Full	Full	Full	None
	Agent Schedule Adherence	Full	Full	Full	None
	Agent Scheduling	Full	Full	Full	None
	Schedule Performance	Full	Full	Full	None
	Alerting	Full	Full	Full	None
	Performance Report	Full	Full	Full	None
	Work Queue	Full	Full	Full	None
	Work Queue Config	Full	Full	Full	None

User permissions for LiveVox billable products are specific to your site. Contact the LiveVox Customer Care Team to update these user permissions. Refer to the Administrative User Guides for additional information.

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