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Light Users
Light Users
The following table provides information about the configurable powers, service scope restrictions, and default groups of the light users:
| AUDITOR | REPORT ADMIN | CLIENT AUDITOR | ALERTS ONLY | |
|---|---|---|---|---|
| Users who oversee campaigns and agents through view-only access. | Users who have access to the reporting suite. | Users who have listen-only access to live and pre-recorded calls. | Users who do not have LVP access. Receives alerts by email. | |
| Configurable Powers |
|
|
| None |
| Service Scope Restrictions | Monitor | None | Monitor | None |
| Default Group | Monitor | Review | Monitor | None |
Light Users: Detailed Permissions
The following table provides information about the features that can be accessed by the light users:
| AUDITOR | REPORT ADMIN | CLIENT AUDITOR | ALERTS ONLY | ||
|---|---|---|---|---|---|
| Description | Users who oversee campaigns and agents through view-only access. | Users who have access to the reporting suite. | Users who have listen-only access to live and pre-recorded calls. | Users who do not have LVP access. Receives alerts by email. | |
| Campaign Monitor | Client | View Only | None | None | None |
| Call Center | View Only | None | None | None | |
| Service | View Only | None | None | None | |
| Campaign Control | View Only | None | View Only | None | |
| Agent Monitor | Monitor | Listen Only | None | Listen Only | None |
| Switch Active/Inactive Status | None | None | None | None | |
| Switch Service | None | None | None | None | |
| Logoff | None | None | None | None | |
| Send Message | None | None | None | None | |
| Chat | None | None | None | None | |
| Configure | Campaign Manager | None | None | None | None |
| Campaign Templates | None | None | None | None | |
| Partition Manager | None | None | None | None | |
| Email Editor | None | None | None | None | |
| Client Editor | None | None | None | None | |
| Call Center Editor | None | None | None | None | |
| Service Group | None | None | None | None | |
| Service Editor | None | None | None | None | |
| Agent Configuration | None | None | None | None | |
| Agent Desktop | None | None | None | None | |
| Termination Codes | None | None | None | None | |
| Agent Skill | None | None | None | None | |
| Agent Teams | None | None | None | None | |
| Agent Phonebook | None | None | None | None | |
| Scheduled Callback | None | None | None | None | |
| Agent Scheduling | None | None | None | None | |
| Quick Response | None | None | None | None | |
| Tickets | None | None | None | None | |
| Tickets Config | None | None | None | None | |
| DNC Editor | View Only | None | None | None | |
| Contact Views | None | None | None | None | |
| Contacts | None | None | None | None | |
| Attempt Supervisor | None | None | None | None | |
| Accounts | None | None | None | None | |
| Account Config | None | None | None | None | |
| Phone Numbers | None | None | None | None | |
| Profiles | None | None | None | None | |
| Contact Timing | None | None | None | None | |
| Strategy | None | None | None | None | |
| CID Package | None | None | None | None | |
| Block Caller ID | None | None | None | None | |
| Email Channel | None | None | None | None | |
| SMS Channel | None | None | None | None | |
| Web Widget | None | None | None | None | |
| KB Config | None | None | None | None | |
| KB Content Library | None | None | None | None | |
| KB Search | None | None | None | None | |
| Messages | None | None | None | None | |
| Phrases | None | None | None | None | |
| Contact Flows | None | None | None | None | |
| SFTP Browser | None | None | None | None | |
| Input Filter | None | None | None | None | |
| Reporting Outcome Mapper | None | None | None | None | |
| Report Writer | None | None | None | None | |
| Export Format | None | None | None | None | |
| Jobs | None | None | None | None | |
| Audit Log Viewer | None | None | None | None | |
| User | None | None | None | None | |
| Fields | None | None | None | None | |
| Roles | None | None | None | None | |
| Review | Reports | Optional - Depending on configurable powers | Optional - Depending on configurable powers | Optional - Depending on configurable powers | Optional - Depending on configurable powers |
| WFO | SpeechIQ | None | None | None | None |
| eLearning | None | None | None | None | |
| Workforce Management | None | None | None | None | |
| Work Queue | None | None | None | None | |
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