Download page Enhancements to the iframe Feature on the Agent Desktop.
Enhancements to the iframe Feature on the Agent Desktop
Improvements have been made to enhance the usability, customization, and control within the iframe feature on the agent desktop.
Enhanced Refresh: You can manually refresh the iframe using a dedicated button. This enhancement ensures that you have up-to-date information and interaction efficiency.
Opening in Separate Window: By clicking the "Open in new window" button, you can view the External App (iframe) URL in a separate window. This window opens in the default browser on your agent desktop, offering a browser-like experience and facilitating seamless navigation.