Download page Contact Center Customer Relationship Management (CRM).
Contact Center Customer Relationship Management (CRM)
Enhancements to the iframe Feature
The iframe feature within Designer has been enhanced and now offers the following:
Support to Parameters:You can now configurePathparameters, in addition to theQueryparameters, when setting up URL parameters for a website.
Expanded Metadata Options:Previously, you had only theInteractionandLoginmetadata options when configuring the URL parameter setup. With this enhancement, you can access additional metadata options that are similar to theFunctional Editor.
Enable Refresh:By selecting theEnable Refreshoption, agents have arefreshbutton on the iframe component.
Enable Open in Tab:By enabling theEnable Open in Taboption, agents have anOpen in a Windowbutton that opens the iframe component in a separate browser window.
Push URL Configurations:You can now configure which URLs can be populated within an iframe by creating events using the Director.
Accessing Forms Using the Designer Desktop
Previously, you accessed the Forms feature from Tickets Config,Accounts Config, andContact Views. However, you can now access Forms directly from the Designer Desktop, in addition to the other areas. Accessing Forms from the Designer Desktop enables you to create, modify, copy, and publish forms. You can also insert fields to gather data from accounts, contacts, and tickets, which can help support faster issue resolution and enhance the overall customer experience.