The following settings have been added to the Ticket Config menu under the Settings options:
- Agent Teams as Assignees: You can now assign teams to tickets, providing a collaborative approach to ticket management. When you assign a team, all team members are notified and have access to the ticket.
- Auto Interaction as First Outbound: This new feature allows auto-generated interactions (that is, system-triggered responses) to be counted as the first outbound interaction in ticket workflows. When enabled, it improves response time tracking and SLA compliance by recording automated replies as the initial outbound action.
