Outbound Engagement (LiveVox/SmartReach) Upgrade Prerequisites

This page contains the preliminary information that is intended to prepare you to use the Fall 24 version of Outbound Engagement, along with links to the release notes for the Fall 24 version of the Outbound Engagement User Portal and Agent Portal.

• The User Portal refers to the administrative application of the Outbound Engagement (SmartReach) platform. The Agent Portal refers to the agent-facing application of the Outbound Engagement (SmartReach) platform.
• For information about the application programming interface (API), see the Developer Portal.
• For information about user roles and permissions, see Product Documentation.

• For this version of the Outbound Engagement (SmartReach) platform to function properly, you must permit traffic to and from the following websites:
  • *.livevox.com
  • *.googleapis.com (to download stylesheets on the Outbound Engagement portal.  
  • *pendo.io (to share usage statistics with SmartReach and display notifications on the Outbound Engagement portal)
  • fonts-gstatic.com 
    

    If you require fully qualified domain names (FQDN), contact the Nice Outbound Engagement (LiveVox/SmartReach) Customer Care Team.

• Ensure that you are viewing the Outbound Engagement (SmartReach) portal on a screen with a resolution of at least 1280 × 1024 pixels. For more information, see SmartReach Minimum Agent and User Requirements.
• Unless stated otherwise, the latest version of the following browsers support the SmartReach portal:
  • Chromium
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
• Before you log in to the SmartReach portal after it is upgraded, you must clear the cache, cookies, and history.

TCP/UDP Port Requirements

Outbound Engagement (SmartReach) IP Address Ranges (Specific to Your Environment)

Logging in to the Outbound Engagement (SmartReach) Platform

To log in toOutbound Engagement (SmartReach):

1. Go to the Outbound Engagement (SmartReach) login site by using a link whose format is similar to the following links, which Outbound Engagement (SmartReach) provides:
   • https://portal.na3.livevox.com/<Client Code>
   • https://portal.na4.livevox.com/<Client Code>
   • https://portal.na5.livevox.com/<Client Code>
   • https://portal.na6.livevox.com/<Client Code>
   • https://portal.eu1.livevox.com/<Client Code>

2. Enter values in the following fields, and then click LOGIN.

   Field	Description
   Client Code	Client code provided byOutbound Engagement (SmartReach).
   User Name	Your login ID.
   Password	Your password.

Outbound Engagement (LiveVox/SmartReach) Customer Care

24-Hour Customer Care Line: (888) 477-3448
To submit a ticket, please reach out through our Community platform at https://community.niceincontact.com/s/.

 
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