Overview

This page contains the preliminary information that is intended to prepare you to use the LV19 version of LiveVox, along with links to the release notes of the LiveVox User Portal and Agent Portal in the LiveVox LV19 release.

  • The User Portal refers to the administrative application of the LiveVox platform. The Agent Portal refers to the agent-facing application of the LiveVox platform.
  • For information about application programming interface (API), see the Developer Portal.
  • For information about user roles and permissions, see Product Documentation.

Upgrade Recommendations

To upgrade your LiveVox software, contact upgrades-coordination@livevox.com. For information about upgrade prerequisites, see the LiveVox Upgrade Prerequisites.

End of Support Announcements

For information regarding products and services that are no longer supported or the support has changed, see End of Support Announcements. 

Administrators

The LV19 version of the LiveVox software includes a host of new features and functionality for LiveVox Administrators. If you are a LiveVox Administrator, see the Release Notes for Administrators.

Agents

The LV19 version of the LiveVox software includes a host of new features and functionality for LiveVox Agents. If you are a LiveVox Agent, see the Release Notes for Agents.

Documentation

The following documentation supports the Fall 23 version of the LiveVox software platform version:

LiveVox Customer Care

24-Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com

 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third-party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

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