To maintain effective customer care email conversations, you now have Carbon Copy (CC), Blind Carbon Copy (BCC), Reply All, and Forward features in email. BCC is available in the campaign settings for email campaigns. These functionalities enable you to include multiple recipients and efficiently reply to all relevant parties. The CC option is also included in the email system in the Contact Center CRM application.
You can receive notifications when an email is opened or clicked. However, if the Bounce or an Unsubscribe option is clicked, only the specific email address related to the event is added to the Do Not Contact (DNC) list. This enhances the functionality and flexibility of our email communication system, providing comprehensive tools for effective customer care and reporting while ensuring compliance with email bounce and unsubscribe requests.
You configure the BCC option in the Settings tab in the Services option.
You can add up to ten email IDs to the BCC list in the Settings tab.
