The DNC lists contain records of phone numbers, account numbers, and/or unique account+phone combinations that indicate whether you can contact an individual.
- The maximum number of contacts you can add to Contact Manager is 12,000,000.
- The maximum number of DNC lists for Voice, Email, and SMS is 10,000,000 records per channel.
For more information about DNC, see DNC.
The Happiness Index is a customer satisfaction and trend snapshot of a contact based on calculated sentiment scores of past interactions. The Happiness Index provides managers with criteria to Your agents can quickly identify how a customer is currently feeling about a specific interaction by looking at the emoticons and trend lines.
You can view the Happiness Index, Happiness Trend, and Happiness Last Updated fields in the Configure > Contacts > Contacts window.
For more information about Happiness Index, see Contact Manager.