DNC lists contain records of phone numbers, account numbers, and/or unique account+phone combinations that indicate whether you can contact an individual.
- The maximum number of contacts you can add to Contact Manager is 12,000,000.
- The maximum number of DNC lists for Voice, Email, and SMS is 10,000,000 records per channel.
The Happiness Index rates customer conversations to determine the emotional state of the customer, and see track happiness trends. You can view, filter, and create campaigns based on the Happiness Index score, trend, or date. You can search the Happiness Index scores and create campaigns based on those scores. Your agents can see happiness trends for a specific contact.