You can now configure the chat widget to be visible or hidden on the web page using the hideInactiveChat property within the snippet code . If you do not include the hideInactiveChat property, the default behavior on the web page is to make the chat widget visible. The chat widget cannot be hidden while the customer is in an active chat conversation.
You can now configure a button or link on the web page to open the LiveVox web widget using a JavaScript function. When your customer visits your web page, the web widget may initially be minimized or hidden. When the customer clicks the he widget opens into its fully expanded state.
Simplify the Customer Experience for Starting a W
You can now customize a web widget to show or hide a welcome page. The welcome page allows you to present your business information, greetings, chat hours, and ticket forms to the customer. Hiding the welcome page allows the customer to start a chat as soon as they click the widget icon. If the chat widget has only one Chat Department enabled, the customer is no longer required to select a Department within the Pre-Chat Form. You can enable a new Question field within the Pre-Chat Form. The customer can use this field to articulate their inquiry before they start the chat.