LiveVox is proud to announce the release of the Fall 24 version of the LiveVox software platform. This upgrade is available to all LiveVox customers.

Upgrade Recommendations

To upgrade your LiveVox software, contact LiveVoxUpgradeCoordination@nice.com. For information about upgrade prerequisites, see the LiveVox Upgrade Prerequisites.

Administrators

The Fall 24 version of the LiveVox software includes a host of new features and functionality for LiveVox Administrators. If you are a LiveVox Administrator, see the Release Notes for Administrators.

Agents

The Fall 24 version of the LiveVox software includes a host of new features and functionality for LiveVox Agents. If you are a LiveVox Agent, see the Release Notes for Agents.

API Updates

The Fall 24 version of the LiveVox software includes changes to the LiveVox Application Programming Interfaces (APIs). For information about the API updates, see API Updates.  

User Interface (UI) Enhancements

The Fall 24 version of the LiveVox software includes changes to the user interface. For information about the UI updates, see User Interface (UI) Enhancements.

Documentation

The following documentation supports the Fall 24 version of the LiveVox software platform version: