Improvements have been made to enhance the usability, customization, and control within the iframe feature on the agent desktop.

  • Enhanced Refresh: You can manually refresh the iframe using a dedicated button. This enhancement ensures that you have up-to-date information and interaction efficiency.
  • Opening in Separate Window: By clicking the "Open in new window" button, you can view the External App (iframe) URL in a separate window. This window opens in the default browser on your agent desktop, offering a browser-like experience and facilitating seamless navigation.